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ex machina

coincindence or not? aol has a big case of unhappy customers:

""Scores this low are rarely sustainable in competitive markets," University of Michigan professor Claes Fornell said in the report, regarding AOL. "Either there is improvement or the company is forced to leave the market--unless, of course, it has significant monopoly power.""

and earthlink is getting all customer-focused by allowing you, the unwashed user, to block popups:

""The pop-up blocker is the most exciting feature," said Jim Anderson, vice president of product development. "About 4.1 billion pop-up ads are served on the Internet, and we have had consumers tell us that is the most annoying experience on the Internet.""

of course, aol subsidiary, netscape, should be beaten with a cluestick for killing this very feature in the netscape 7.0 release:

"Although pop-up window/ad blocking has been a part of Mozilla for quite some time now, Netscape 7.0, which is based on Mozilla, will not have the pop-up blocking features of Mozilla when it is launched. A previous pre-release version of Netscape 7.0 also did not contain pop-up blocking.

An analyst from Jupiter Media stated, "Netscape is a commercial offering; it's not in its interest to offer a browser that could kill pop-up ads.""

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8/19/2002 10:35:00 PM 0 comments

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