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ex machina

a case study in customer service

it looks like i missed a bullet with all the issues at cornerhost. somehow, luck was on my side, and my machine wasn't affected. michal, the force behind cornerhost, has put together a nice set of packages and has managed to attract a cadre of smart people as customers, including brent simmons, sam ruby and mark pilgrim [ just to name a few ].

how do you get and keep customers like this? service. almost without fail, michal is in constant, early and often communication when things go awry. they always will. and when they do you want to have someone like michal around. he's a great example of using genuinely great service to differentiate yourself in what would otherwise be the cut-throat commodity trenches.

oh yeah. serverbeach sucks.

bookmark: ::digg it ::furl ::reddit ::yahoo ::
4/28/2003 08:12:00 PM 0 comments


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[ rhetoric ]

"it is hard to be brave," said piglet, sniffing slightly, "when you're only a Very Small Animal." rabbit, who had begun to write very busily, looked up and said: "it is because you are a very small animal that you will be Useful in the adventure before us."

the complete tales & poems of winnie the pooh

[ about ]

this site chronicles the continuing adventures of my son, odin, who was unexpectedly born on the fourth of july at 25 weeks gestation, weighing 1 pound 7 ounces.

he's quite a fighter and you can always send him a postcard to the most current address listed here if you're inspired by his adventures. see the postcard project/google maps mashup to see a map of the postcards.

if you're new, you can browse the archives to catch up. and don't forget to watch a few movies that i made while we were in the neonatal intensive care unit. or if you want the abridged version and you can find a copy, you can read about his adventures in the november 2005 issue of parents magazine.

[ search ]

[ outbound ]

daddytypes / blogging baby /

rebeldad / thingamababy / The Continuing Adventures of Super-Preemie / dooce /

[ schwag ]

look snazzy and support the site at the same time by buying some snowdeal schwag!

[ et cetera ]

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