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ex machina

on apples and lemons

i've had it. my ibook is the shittiest piece of god forsaken hardware i've ever owned. it's dead, once again and it looks to be the oh-so-familiar hosed logic board. so what does apple do when a customer calls and says they've lost their patience and that maybe, just maybe, sending a box in 4 times in as many months is a bit much to ask any consumer to bear?

do they happily offer to give me a new computer?

do they do anything?

nope. the technician just tells me that i don't actually have a lemon by their standards. and as if to tantalize me, he says, "you're close."

i don't find this amusing. what the hell happened to customer service? what the hell happened to quality? [ insert ocean of curses here ]

so i'm back full-time to the trusty linux tower and dell laptop, which between them have nearly a decade of unfailing service. good, trusty steeds they are.

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4/25/2003 09:13:00 PM 0 comments


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[ rhetoric ]

"it is hard to be brave," said piglet, sniffing slightly, "when you're only a Very Small Animal." rabbit, who had begun to write very busily, looked up and said: "it is because you are a very small animal that you will be Useful in the adventure before us."

the complete tales & poems of winnie the pooh

[ about ]

this site chronicles the continuing adventures of my son, odin, who was unexpectedly born on the fourth of july at 25 weeks gestation, weighing 1 pound 7 ounces.

he's quite a fighter and you can always send him a postcard to the most current address listed here if you're inspired by his adventures. see the postcard project/google maps mashup to see a map of the postcards.

if you're new, you can browse the archives to catch up. and don't forget to watch a few movies that i made while we were in the neonatal intensive care unit. or if you want the abridged version and you can find a copy, you can read about his adventures in the november 2005 issue of parents magazine.

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