snowdeal.org > ex machina: on trouble ticketing and bug tracking

ex machina

on trouble ticketing and bug tracking

olivier fills us in on his decision regarding bug tracking systems . it looks like he decided to go with mantis , which looks nice enough. now he's looking for a ticketing/help desk app. i still say he should go with request tracker . you get a very usable bug tracker - the fact that the perl community uses if for this purposes says something [ no wisecracks from the peanut gallery]. and in addition to a bug db, you get all the features you'd expect in a ticketing system. if you've got to get end users to actually use the tools, it seems like it might be better to have to go the education process once instead of twice.

caveat: i have't actually installed the new version, which i'm going to do tonight or tommorrow, so i can't actually speak to how easy or hard the install is.

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11/21/2003 06:00:00 PM 0 comments

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“"it is hard to be brave," said piglet, sniffing slightly, "when you're only a Very Small Animal." rabbit, who had begun to write very busily, looked up and said: "it is because you are a very small animal that you will be Useful in the adventure before us."”

the complete tales & poems of winnie the pooh

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this site chronicles the continuing adventures of my son, odin, who was unexpectedly born on the fourth of july at 25 weeks gestation, weighing 1 pound 7 ounces.

he's quite a fighter and you can always send him a postcard to the most current address listed here if you're inspired by his adventures. see the postcard project/google maps mashup to see a map of the postcards.

if you're new, you can browse the archives to catch up. and don't forget to watch a few movies that i made while we were in the neonatal intensive care unit. or if you want the abridged version and you can find a copy, you can read about his adventures in the november 2005 issue of parents magazine.

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