i forgot to mention that after my initial
somewhat positive experience
with my
danger
hiptop/sidekick
, things have gone decidely downhill. on a routine trip to chicago,
the device stopped registering with the network. i went to my local
t-mobile
store and said stated that i had had the thing for about a month
and that now it wasn't working and that i wasn't very happy with
the situation. and you know what the store rep said?
"yeah, not that many people are."
dumbfounded, i asked her to explain and she said that she really
didn't have to do any diagnostic testing on it. she's seen enough
of them come back with the same behavior to know that the only
solution would be to return it and get a new one. then, within
full earshot of her coworkers and other customers she said
matter-of-factly,
"but really, if you want to make your life easier and reduce the
number of headaches you'll have in the coming months, i'd recommend
that you just get a different phone."
as the shock began to set in, it was also explained that since i
had already exceeded my 14 day trial period that all she could do
was offer me a discount on the new phone. realizing that there was
a small chance that she could have just been engaging in an
elaborate ruse to try to get me to purchase a new phone, i decided
to take a raincheck on her offer and go home to call corporate to
try to find out what was going on.
after what was a surprisingly short trip through several echelons
of t-mobile support, i found myself talking with a very nice tech
with a very thick indian accent. we had a little trouble
communicating but eventually she determined that i did indeed need
a new device which was somehow conclusively indicated by an ominous
"sim card busy" message. i decided to take a chance and relay the
comment that the local t-mobile rep had said about the problem only
being temporarily fixed by getting a new device. after a very
pregnant pause she calmly said,
"yes, it is true. there is a known problem and danger is working
on a firmware update that should be released soon."
adding insult to injury, she went further and explained that they
are backorderd due to the high number of returns and exchanges and
that i probably wouldn't see a new device for at least 16 days even
though i was being put into some sort of expediated exchange queue.
and as if to pile it on all at once she explained that they did have a special full-refund policy for cases such as mine, but that
it expired 30 days after purchase. of course, it had been exactly
33 days since i made my ill-fated purchase so all she could do was
offer me an exchange.
flabbergasted by the ridiculousness of it all, i found myself
agreeing to have a new device shipped, knowing full well that i'd
probably regret it. it's 16 days later and the new device still
hasn't arrived.
sigh
“"it is hard to be brave," said piglet, sniffing slightly, "when you're only a Very Small Animal." rabbit, who had begun to write very busily, looked up and said: "it is because you are a very small animal that you will be Useful in the adventure before us."”
the complete tales & poems of winnie the poohthis site chronicles the continuing adventures of my son, odin, who was unexpectedly born on the fourth of july at 25 weeks gestation, weighing 1 pound 7 ounces.
he's quite a fighter and you can always send him a postcard to the most current address listed here if you're inspired by his adventures. see the postcard project/google maps mashup to see a map of the postcards.
if you're new, you can browse the archives to catch up. and don't forget to watch a few movies that i made while we were in the neonatal intensive care unit. or if you want the abridged version and you can find a copy, you can read about his adventures in the november 2005 issue of parents magazine.
daddytypes
/
blogging baby
/
rebeldad
/
thingamababy
/
The Continuing Adventures of Super-Preemie
/
dooce
/
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